Our Shipping Policy

Shipping Policy

Last updated: September 1, 2025

Thank you for shopping at crystaljar.shop and using our custom design services. This Shipping Policy outlines how we process, fulfill, and deliver your custom printed products.

Order Processing & Production Time

Custom products require additional processing time. Please allow 2-5 business days for production before shipping. This timeframe begins once your order and design are finalized and payment is confirmed.

Production times may vary during peak seasons or for complex custom designs. We will notify you of any significant delays.

Shipping Methods & Timeframes

We offer several shipping options:

• Standard Shipping: 5-10 business days (after production)

• Express Shipping: 2-5 business days (after production)

• Priority Shipping: 1-3 business days (after production)

Shipping timeframes begin once your order has been produced and handed to the carrier. Delivery dates are estimates and not guaranteed.

Shipping Destinations

We ship to addresses within the United States and selected international destinations. International shipping times, customs fees, and import duties are the customer’s responsibility.

Some remote locations may have limited shipping options. If we cannot ship to your address, we will notify you and issue a full refund.

Shipping Costs

Shipping costs are calculated based on:

• Package weight and dimensions

• Shipping destination

• Selected shipping speed

• Number of items in your order

Costs are displayed during checkout. We occasionally offer free shipping promotions.

Order Tracking

Once your order ships, you’ll receive a confirmation email with tracking information. You can also track your order through your account dashboard.

Multiple Item Orders

Items from the same order may ship separately if they have different production timelines. You won’t be charged additional fees for split shipments.

Shipping Address Accuracy

Please ensure your shipping address is complete and accurate. We’re not responsible for orders shipped to incorrect addresses provided by the customer.

Contact us immediately at Info@crystaljar.shop if you need to change your shipping address after ordering.

Undeliverable Packages

Packages may be returned if:

• Address is incorrect or incomplete

• Package is unclaimed after delivery attempts

• Customs fees aren’t paid (international orders)

We’ll contact you to arrange reshipment if this occurs. Additional fees may apply.

Damaged or Lost Packages

Damaged Items: Contact us within 7 days of delivery with photos of the damage. We’ll arrange replacement or refund.

Lost Packages: Contact the carrier first if tracking shows delivered but you haven’t received it. If confirmed lost, we’ll file a claim and arrange replacement or refund.

Holiday Shipping

During holiday periods, allow additional processing and shipping time. We post specific holiday deadlines on our website.

Returns & Exchanges

Due to the custom nature of our products, we generally don’t accept returns or exchanges unless the item is defective or we made an error.

Contact Us

Questions about shipping? Contact us at:
Email: Info@crystaljar.shop
Response Time: 24-48 hours during business days

We’re here to help ensure you have the best experience with your custom apparel orders!